Frequently asked questions

Everything you need to know.

Can’t find what you’re looking for? Send us a message and we’ll get back to you within one business day.

General

What exactly is a WordPress care plan?

A WordPress care plan is a monthly subscription that covers all the ongoing maintenance your website needs to stay fast, secure, and online. This includes managed hosting, regular plugin and core updates, daily backups, uptime monitoring, and a dedicated developer you can reach out to. Think of it as a retainer for your website — instead of scrambling to find help when something breaks, everything is handled proactively every month.

Is KellerWP right for my business?

KellerWP is a great fit if you run a small or mid-size business in Central Indiana, your website is built on WordPress, and you’d rather pay a flat monthly fee than worry about updates, security, or who to call when something breaks. We work with everything from simple brochure sites to WooCommerce stores.

Who will I be working with?

You’ll always work directly with Andy Keller. KellerWP is not an agency with account managers and ticket queues. When you email, Andy responds. When something needs fixing, Andy fixes it. That direct access is one of the core reasons clients stay.
Plans & pricing

Do I have to sign a long-term contract?

No. All KellerWP care plans are month-to-month. Cancel any time with 30 days’ notice. No penalties, no runaround.

What happens to unused dev hours in the Growth or Pro plan?

Unused hours don’t roll over month to month, but I’ll always reach out near the end of the month if you have remaining time so we can put it to good use — content updates, SEO tweaks, design polish, whatever would help most.

How much does additional work cost beyond my plan hours?

Essential and Pro plan clients are billed at $125/hr for additional work. Growth plan clients get a discounted rate of $115/hr. All overage hours are tracked and billed monthly with a detailed breakdown.
Hosting & migration

What if my site isn’t currently on Flywheel?

Not a problem. I’ll migrate your site to Flywheel as part of your onboarding. Migration is free for annual pre-pay plans, or a one-time $199 fee for monthly plans. The migration is seamless — zero downtime, no SEO impact.

Why Flywheel specifically?

Flywheel is a managed WordPress host built specifically for WordPress sites — not a general-purpose host that happens to support it. It has a clean agency dashboard, automatic daily backups, free SSL, staging environments, and excellent performance out of the box. It’s the right tool for the job.
Support

How fast do you respond to support requests?

Essential plan: within 1 business day. Growth plan: within 4 business hours. Pro plan: same day, often within the hour during normal working hours. For genuine emergencies (site down, hacked), all plan clients get priority response regardless of tier.

What if my site gets hacked?

Security incidents are covered under all plans at no extra charge. I’ll restore your site from a clean backup, identify the entry point, and harden the site to prevent recurrence. Daily backups mean we can typically restore to within a few hours of the attack.

Will you manage a site you didn’t build?

Absolutely. I regularly take over management of existing WordPress sites. During onboarding I’ll audit the site, flag anything that needs immediate attention, and establish a clean maintenance baseline. There’s no penalty or extra fee for sites I didn’t originally build.
Billing

How does billing work?

Monthly plans are billed automatically on the same date each month via Stripe. You’ll receive an invoice by email. Overage hours are billed at the end of each month with a clear breakdown of what was worked on and when.

Is there a setup fee?

No setup fee. The first month covers onboarding: site audit, migration to Flywheel if needed, backup verification, plugin cleanup, and security baseline. You pay the standard monthly plan rate and we get started.
Still have questions?
Book a free 20-minute call and we’ll talk through anything you need.
Schedule a call →